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Privacy Policy

DaDesktop respects the privacy of its users across its services. This policy details how your personal data is gathered and utilized, along with the steps we take to keep your information safe.

We only collect and use personal data when it is strictly needed to deliver our services to you, or for the legitimate reasons outlined in this privacy notice. It is key to understand that the way data is gathered and stored varies significantly depending on which hosting option you choose.

NobleProg hosted public server

This server is housed in a NobleProg data center within the EU and is GDPR compliant. It is a shared resource for NobleProg clients and is accessible by NobleProg.

If you pick a server situated outside the EU, local regulations may be in effect. Data for customers based in the UK is kept within the UK.

NobleProg hosted private server

This is a dedicated server for a single organization, hosted in a NobleProg data center within the EU. No other organization will use this hardware.

Should you select a server located outside the EU, local legislation could apply.

On premise server

The server will be installed right on the organization's own premises. The software runs on that server, and all data stays entirely under that organization's control.

Data categories

These are the categories of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • To use DaDesktop, you first need to set up an account.
  • During account registration, you'll share some personal details like your name, email address, a username, and a password.
  • We gather this information because it is necessary to grant you access to our services and to uphold their security.
  • Your data might be used to reach out to you about your account.
  • We keep account data for as long as your account remains active.
  • You're free to cancel your account whenever you want, and upon doing so, we delete your account data.
  • The client can choose to manage users directly or ask NobleProg to handle user management.
  • The server can be encrypted so that NobleProg has no access whatsoever.
  • No data is collected or stored.
  • NobleProg has no access.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Everything that happens inside the Training Room may be watched by the course instructor, training management, and our technical support team.
  • This oversight lets us allocate the right data resources, help you with issues, allow instructors and management to track progress, and make sure everyone follows our Terms of Service.
  • The terms of use strictly forbid users from carrying out any personal activities, such as checking social media, making financial transactions, or doing personal web searches.
  • All this data gets wiped after the course is officially marked as 'finished'.
  • All data collected and stored is managed by the client.
  • NobleProg has no access.

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop can come with a built-in audio/video feature.
  • This feature works using NobleProg's own infrastructure, not some external software.
  • Course Desktops (the Fresh-start, Trainer, and Participant ones) might be recorded when troubleshooting problems. No audio data is ever recorded. These recordings are automatically deleted 14 days after the course wraps up. Only NobleProg administrators with SuperAdmin privileges can access them.
  • All data collected and stored is managed by the client.
  • If needed, Course Desktops and Recordings may be recorded for troubleshooting and other reasons (refer to the Shared Server section). The client is responsible for these recordings, and due to the automatic deletion process, they are removed after 14 days.
  • No data is collected or stored.
  • NobleProg has no access.

Record Feature

Shared server

Private server

On-premise server
  • Clients have the option to record the course desktop.
  • If the recording function is used, NobleProg stores the file, which can be monitored. The account holder decides when it gets deleted.
  • If the account is canceled, all related recordings are deleted.
  • Clients have the option to record the course desktop.
  • All data collected or stored is managed by the client.
  • NobleProg has no access.

Technical Support

When you reach out for technical support, you'll need to provide some personal details. This might include your name, your employer, email address, phone number, time zone, and the reason you need help. We use this support data to resolve your issue and to better understand the kinds of challenges our users face. All technical support is handled internally by NobleProg here in Mexico.

Contact Us

You can exercise any of your rights regarding your personal data by sending a written notice to us through our contact us page.

Changes to this policy

We might update this policy occasionally by posting a new version on our website. You should check back on this page from time to time to make sure you are comfortable with any revisions and can clearly spot significant changes.

Please also check out the Terms of use Dadesktop Public Cloud.