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Privacy Policy

DaDesktop is committed to safeguarding the privacy of our service users. This policy outlines how we gather and utilize personal information, as well as the safeguards we implement to protect your details.

We only acquire and process personal data when it is essential for delivering our services or for the legitimate objectives specified within this privacy framework. Please note that the way data is collected and stored varies significantly depending on which hosting solution you opt for.

NobleProg hosted public server

This environment resides within a NobleProg data center located in the EU, ensuring GDPR compliance. It functions as a shared server serving NobleProg clients, which means NobleProg retains access rights.

Should you select a server located outside the EU, the laws of that jurisdiction will apply. For customers based in the UK, data remains stored within the UK.

NobleProg hosted private server

This setup is situated within a NobleProg data center in the EU. It is a dedicated server assigned exclusively to a single organization, ensuring no other entity utilizes the hardware.

If you choose a server located outside the EU, the local laws of that region will apply.

On premise server

In this scenario, the server is physically located at the organization's site. The software is installed locally, and all data remains under the organization's full control. 

Data categories

Below are the specific categories of data we collect:

User account / personal data

Shared server

Private server

On-premise server
  • Registering an account is required to access DaDesktop.
  • Upon registration, you will provide us with certain personal details, such as your name, email address, username, and password.
  • We gather this information as it is necessary to grant you access to our services and to maintain their security.
  • We may utilize your data to send you communications related to your account.
  • Account data is retained for as long as the account remains active.
  • You have the option to cancel your account at any time, in which case we will delete your account data.

 
  • Clients can choose to manage their users directly or request that NobleProg handle user management.
  • The server can be encrypted to prevent any access by NobleProg.
  • No data is collected or stored.
  • NobleProg has no access.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • Any activity within the Training Room may be observed by the course instructor, training management, and our technical support team.
  • This monitoring allows us to allocate appropriate data resources, assist with issues, track course progress, and ensure adherence to our Terms of Service.
  • Our terms of use prohibit users from engaging in personal activities, such as browsing social media, conducting financial transactions, or performing personal web searches.
  • Data is deleted once the course is confirmed as ‘finished’.

 
  • All collected and stored data is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop features an integrated audio/video capability.
  • This functionality is delivered through the NobleProg infrastructure rather than external software.
  • Course Desktops (including Fresh-start, Trainer, and Participant views) may be recorded for troubleshooting. Audio data is not recorded. These recordings are removed 14 days after the course concludes. Only NobleProg administrators with SuperAdmin privileges have access to these recordings.
  • All collected and stored data is managed by the client.
  • Course Desktops and Recordings may be captured (if necessary) for troubleshooting and other purposes (refer to Shared Server details). These recordings are the client's responsibility and are automatically deleted after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients may choose to record the course desktop.
  • If the recording option is used, NobleProg stores the file, and it can be monitored. The account holder decides when it is deleted.
  • If the account is cancelled, all associated recordings are deleted.

 
  • Clients may choose to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg has no access.

Technical Support

When you reach out to us for technical support, you will need to provide certain personal details, which may include your name, employer, email address, phone number, time zone, and the reason for your support request. We use this support data to assist in resolving your issue and to gain a better understanding of the types of challenges our users encounter. All technical support services are provided internally within NobleProg.

Contact Us

You can exercise any of your rights regarding your personal data by sending a written notice to us at contact us.

Changes to this policy

We may update this policy periodically by posting a new version on our website. We recommend checking this page occasionally to ensure you are comfortable with any updates and to review any significant changes clearly.

Please refer to Terms of use Dadesktop Public Cloud