Reliable Controls – Mexico

About the Customer

Reliable Controls is a Canadian company that makes intelligent building controllers. They sell six products to customers around the world. Each year, after a product update, they run between 20 and 24 online training sessions for more than 300 users. Every time, they had to supply computers with the software pre-installed. As their business expanded, the steep training expenses led them to look for a tool that could reduce costs and offer clients a better experience.

How They Found DaDesktop

The manager, Nate, came across DaDesktop through a Google search. He saw it was a cloud desktop purpose-built for training. He got in touch with the DaDesktop team, tested the remote training himself, and decided to adopt it as their primary training platform.

What They Love About It

A breeze for everyone

Both trainers and clients truly enjoy working with DaDesktop for remote training. There’s no software to download and no technical know-how is required. The trainer simply creates a virtual classroom and sends a link to the students. Whether a person is in the US, Brazil, or Africa, they just click the link and they’re inside the virtual desktop, ready to learn.

Top-notch training features

Students can view the trainer's screen and their own at the same time, making it straightforward to compare and follow along. The trainer can monitor all student screens simultaneously, which simplifies supervision and guidance. The trainer can also take control of a student's desktop remotely to assist them at any moment. One user from Europe mentioned it feels like "the trainer is right next to us."

Works worldwide

The platform scales effortlessly and performs globally. You can kick off a training session in any country instantly, or run sessions with people from several countries at the same time. You can add or remove participants whenever you like, making training far more flexible.

Today, DaDesktop stands as one of Reliable Controls' most important partners in Mexico.

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